Hi, I’m Karlo
I’m a Senior User Experience Design Consultant based in Sydney, Australia, focused on creating thoughtful, human-centred digital experiences — helping teams turn complex problems into clear, usable solutions.
Industries Banking | Agricultural | Military | Government | Health
My Design Journey
(So far)
2021-2024
Telstra Purple
Senior UX Design Consultant
Led client-facing, consulting work within Telstra’s technology services business, Telstra Purple — delivering impactful UX solutions across enterprise projects. Embedded in agile teams to balance user needs with business goals in fast-paced, complex environments.
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✓ Main Responsibilities
Planned and conducted discovery activities, including interviews and workshops.
Synthesised insights to align teams and define user-centred opportunities.
Designed and prototyped solutions that responded to business needs.
Worked closely with cross-functional stakeholders and developers.
Embedded within agile teams to iterate and deliver value continuously.
Facilitated alignment and design maturity within enterprise organisations.
✦ Key Achievements
Co-led a design discovery exercise for a major agricultural business to increase truck turnaround time during crucial harvest windows.
Led discovery and research exercises to uncover critical pain points and opportunities.
Delivered a clickable prototype for early testing.
2018-2021
Readify / Telstra Purple
UX Design Consultant
Delivered UX and UI design work as part of cross-functional teams in a consulting environment. Built practical experience while contributing to client outcomes, learning agile ways of working, and growing stakeholder engagement confidence.
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✓ Main Responsibilities
Contributed to the delivery of UX work for enterprise clients
Facilitated client workshops and user interviews
Created UI designs aligned with research and design systems
Supported agile delivery through close collaboration with team leads
Built confidence presenting design decisions and engaging stakeholders
✦ Key Achievements
Led the prototype and design for an AR / XR Hololens solution for the Royal Australian Air Force.
Conducted on-base contextual enquiry, interviews and workshops with senior military personnel to gather requirements and craft solutions.
Delivered a proof of concept to visualise drones withing controlled airspace.
2017-2018
Torrens University
Graduate Certificate in
UX and Web Design
Completed formal UX training combining design theory with hands-on digital tools and methodologies. Developed responsive, user-centred solutions through research, prototyping, and usability testing.
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✓ Main Learnings
Applied UX principles to end-to-end design projects
Gained practical skills in wireframing, prototyping, and interface design
Conducted user research and usability testing
Developed responsive layouts using web design best practices
Explored accessibility and inclusive design strategies
2005-2017
Sensis Yellow Pages
Senior Advertising Designer / Editor
Delivered high-quality print and digital ads for top-tier clients, managing timelines and communication, and gaining additional editorial responsibilities through consistent performance and attention to detail.
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✓ Main Responsibilities
Created layouts for print and digital ads across business categories
Ensured brand consistency and client requirements were met
Managed workload across high volumes and fast turnarounds
Liaised with sales and editorial teams to finalise ad content
Gained responsibility as an internal editor reviewing ad copy
Delivered creative work for top-tier advertisers nationally
Western Sydney Uni
2003-2005
Bachelor of Design and Technology
Studied foundational design theory and technology integration, building a strong base in creative problem solving and communication through digital and physical media.
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✓ Main Learnings
Developed design thinking and conceptual problem-solving skills
Explored materials, technologies, and digital tools
Built confidence in presenting design ideas and project outcomes
Practiced collaborative and individual design work
Gained multidisciplinary design knowledge and communication skills
My Design Approach
1. Research
Analyse user research to surface patterns, pain points, and opportunities.
2. Prioritise Problems
Rank problems based on impact, feasibility, and alignment with business goals.
3. Define the Problem
Define clear problem statements to guide design and align teams.
4. Collaborative Ideation
Generate ideas collaboratively to explore potential solutions.
5. Create Prototypes
Create prototypes to test ideas and gather user feedback early.
6. Feature Definition
Refine and scope validated concepts into tangible features.
7. Feedback & Deliver
Polish UI, address feedback, and support build with dev teams.
8. Continuous Improvement
Track outcomes and iterate based on real-world usage.
Case Studies
Case studies showcasing my approach to user research, uncovering pain points, prioritising insights, and prototyping meaningful solutions.
Royal Australian Air Force
Mixed Reality / Hololens
Drones and Airports do NOT mix.
We created a proof of concept for the Royal Australian Air Force to bring a unique solution to life using Mixed Reality through the Hololens 2 headset.
Major Australian Bank
Meeting Room Booking App
The leading bank operates venues across major Australian cities, offering meeting rooms and event spaces. Employees book rooms and request services via an outdated web-based system. We worked with users to create a modern intuitive system.
Leading Agricultural Supply Chain Company
Grain Logistics Mobile App
During the Australian peak harvest season, truck turnaround time is critical. Farming technology is developing and harvest is increasing. We helped a leading agricultural company design a mobile app to keep up.
State Emergency Medical Service Provider
iPad Visibility App
The emergency medical service provider has over 5000 iPad tablets across the state, all managed manually in spreadsheets to track stolen, lost and damaged devices. We leveraged available data to create a dashboard for better visualisation and tracking.